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Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.

Accessibility statement for

This website has been commissioned by Suffolk County Council and run by Capsule Marketing.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

This includes how to:

  • make text larger
  • magnify the screen
  • change fonts and colours
  • make your mouse pointer easier to see
  • using your keyboard instead of a mouse
  • making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).

How accessible this website is

We know some parts of this website aren’t fully accessible. For example, some files may not be suitable for users of assistive technology.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

You can call the number above if you need to talk to us using an interpreter. Find out more about our interpreting and translating services.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact Capsule Marketing at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out more about our interpreting and translation services, including how to contact us to make a request.

Technical information about this website’s accessibility

Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible.

Non-compliance with the accessibility regulations (website) 

  • Interactive elements that can be navigated using the keyboard should be surrounded by a visual outline whenever they are focused.
  • Every page should include hidden links that by clicking on them (either using keyboard navigation or a screen-reader), the user will “skip” certain blocks directly to main landmarks such as main content, menu or footer.
  • Required form fields should include an “ariarequired” attribute that equals to “true” so blind users using screen-readers know their validation.

We plan to fix these issues by July 2021.

Disproportionate burden

We don’t categorise any of the accessibility issues on as a disproportionate burden to fix within the meaning of the regulations (with the exception of PDFs and other documents).

Suffolk County Council have published a disproportionate burden assessment that explains:

  • They carried out detailed accessibility checks of and their interactive tools and transactions – as this is their most important content
  • They carried out basic checks of their other websites including – as paying for detailed checks would be a disproportionate burden on their organisation
  • They planned to fix the top 10% most viewed documents on by 23 September 2020 – as fixing every document would be a disproportionate burden on their organisation

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on

PDFs and other documents

Many of Suffolk County Council’s older PDFs and other documents may not be suitable for users of assistive technology. This fails WCAG success criterion 4.1.2 Name, Role Value.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, Suffolk County Council do not plan to fix old PDF newsletters that might still be published and accessed through our website.

They planned to fix the top 10% most viewed PDFs and other documents published since 23 September 2018 (plus any essential service documents published previously) by 23 September 2020.

What we’re doing to improve accessibility

Suffolk County Council will continue working towards meeting WCAG level AA for the current version of and work in partnership with Capsule Marketing to do so for, including:

  • maintaining Suffolk County Council’s content guidelines, which explain how to create accessible content
  • working with developers and editors to fix code and content issues with their websites
  • carrying out further accessibility testing involving people with disabilities and impairments

Preparation of this accessibility statement

This statement was prepared on 6 September 2019. It was last reviewed on 8 April 2021.

A basic accessibility check of was last carried out in April 2021 by Capsule Marketing.

We carried out our testing based on a sample of our most used pages, forms, documents and other media.

We used a combination of methods to check this website, including:

  • manual sampling (using WAVE and other tools)